Technologically advanced yet simple to operate, the microchip Petporte smart flap® Cat Flap reads your cat’s microchip to allow entry to your home, without the need for a collar. Extensive testing and development, in conjunction with veterinary healthcare professionals, has helped revolutionise the lives of thousands of pet owners and their pets. This unit is Wall-Mount and Door-Mount compatible.
Small children can pass through the door.
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Your Microchip Petporte smart flap® and Passport™ Intelligent Cat Flap will only work if your cat has been fitted with a microchip.
At present, some older and non-standard microchips may not work with this cat flap. You can check to see if your cat’s embedded microchip will work by entering the number in the box below and clicking the "check" button.
You will find your cat’s microchip number on your microchip registration form which will have been issued to you by your vet.
Please note that chips with 10 digits, lettered characters, and those starting with 977xxxxxxxxxxxx and 98514xxxxxxxxxx are not currently compatible with the cat flap.
Test the Petporte smart flap® Cat Flap before installing into any material. While the Petporte smart flap® Cat Flap can be installed into a metal door, it is highly recommended to test the cat flap functionality prior to installation. The cat flap will not function properly when installed in some metal doors due to potential interference with the cat flap’s R.F.I.D. microchip reader. To test functionality, hold the assembled and programmed Petporte smart flap® Cat Flap up to the metal door and bring your cat up to porch. If the lock releases, the door will function properly when installed.
We've had one of these for a few years now and it's a great unit. It's well built and reliable and I've always had excellent service from the company. I'm writing this review as a result of it stopping working but being sorted almost immediately through PetSafe's support resources - it was a power surge and just needed resetting. Thanks!
> PetSafe Response: Hi Darren, we're very pleased that you find the cat flap reliable and well built, we agree with you on that! It is a great compliment to hear that you are happy with our service and we are so glad that you got sorted so quickly with the problem you encountered which could be solved quickly. Thanks for your great review.
If I could give zero stars I would. I paid to ha e this installed into my door after ensuring the micro chip in the cat was recognised by the cat flap. Now it is installed and running on battery power it doesn't work. The only way is to physically hold the cat directly against the 'scanner'
After e mailing the company I was told that the gap between the flap and the floor should be 4-6 inches, I don't see that written anywhere to warn the customer before you buy. I have paid to have a step built and it still doesn't work. Terrible product and would suggest you look elsewhere for an aternative.
> PetSafe Response: Hi Dave, thank you for your comments. We're sorry to learn that you're unhappy with the product and that your cat cannot enter. I'll put you in touch with my colleague from customer care to help you sort out the problem and find a solution. We hope that you will soon have a working cat flap that lets your cat in and that will work as it should. We really appreciate hearing from you.
This item is just puurrrfect had to do it lol. I only let my cats out during the day, so I use the Timer Mode. It opens up at 8am and closes at 8pm. Which stops my cats scratching my face to get me up to open it, lyings most mornings. This option is great should I decide to stay out over night, I know their in safe and no other cat can follow them in as it is programmed with their chips in their bodies. Brilliant idea and so easy to programme. It might seem exspensive but you do get 3 years warranty and your pets are worth it to keep them safe. Now their customer service is excellent, had my inquiry dealt with by a person called Ashley. What a star ⭐️ dealt with it within 2 days, kept me informed and was very polite, best customer service I've had went the extra mile. WELL DONE ASHLEY 5 ⭐️⭐️⭐️⭐️⭐️
Would definitely recommend this product. This is my 2nd, only due to builders breaking my old one.
> PetSafe Response: Hello Debs! Thank you so much for your review and your lovely comments on our customer service team. Knowing your cats can come and go at the time you set the cat flap to open is certainly peace of mind. And it really is easy to programme! Thanks again, it's great to hear from people who think our products are puuuurrrfect!
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