Your dog or cat can let himself out with the Staywell® Original 2-Way Pet Door. Set it to 'Unlocked' for more freedom or 'Locked' when you don't want your pet to use the door. Available in white, brown and grey.
Small children can pass through the door. Read entire statement.
The flaps on these doors are brittle and break. We've had to replace with the same type as we have a whopping hole in our door but aren't happy with it at all. Currently has sharp shards or plastic hanging down and we have to get our 4th. Wish we had found one with a flexible flap.
> PetSafe Response: Hi Danielle, thank you for taking the time to share your experience with us. It is a shame to hear you have been through a few of these replacement flaps over the years. These flaps are a hard durable plastic and are designed to withstand a lot of pressure of pets running in and out through the dog door. We will have one of our Customer Care Specialists in contact with you shortly to see if there is an alternative door which will suit your needs. Kind regards, PetSafe.
My Silky Terrier snapped this door in half within a year. Like the other reviews said, we spent good money on this door and a small dog like a Silky snapped the flap in half. The outer door snapped off after 6 months and the clear door went brittle and cracked shortly after then this afternoon it snapped completely, almost shattering. I'm really disappointed in the quality. Hard to recommend.
> PetSafe Response: Hi Adam, thank you for taking the time to leave this review on your experience with the product. We have had a couple of reviews like this in the past and the feedback has been passed on to our design team. One of our Customer Care Specialists will be in contact with your shortly to see if we can provide you some assistance. Kind regards, PetSafe.
I bought this door 15 years ago. It has worked perfectly all these years.
It is now being used by a new puppy with no problems. Only difficulty is we have lost the slot-in barrier, so we are having trouble keeping the puppy out when we want to.
Bought and installed this pet door less than 12 months ago, became brittle and broke the outside hinge after 6 months and the clear door hinge after 10 months, not impressed for the price at over $100 for the large door, very poor quality wouldn't recommend for larger dogs at all.
> PetSafe Response: Hi Matt, we are saddened to hear about the experience you have had with this door. We value this feedback and I will pass this information on to our design team. One of our Customer Care Specialists will be in contact with you shortly to discuss your options and provide you with a door which is going to be more durable. Kind regards, PetSafe.
We bought a large size door which broke within a year. The plastic door snapped clean in half as my dog was going through it. Terrible quality and a hassle to now install a new one.
PetSafe® - Hi Cara, thank you for bringing this to our attention.
One of our Customer Care Specialists will contact you to see if one of our other doors can be effective for your dog without breaking.
Installed this dog door on a new door, the internal side of the door looks unfinished as there are exposed screws and a big hole in the top of the door for slider which you can see the hole in the door through. For the price i expected a better and more finished product. I do not recommend.
>PetSafe© Response: Hi Matt, thank you for bringing this design fault to our attention. We value feedback and this will be passed on to our design team. Kind regards, PetSafe©.
I installed the Medium 2 way pet door for my dogs in late 2015, the plastic flap became very brittle in no time and broke into pieces, we have replaced it with another pet door which is hopefully made of more durable, stronger - hard wearing material. I do not recommend.
> PetSafe Response: Hi Rebecca. we're always working to improve our products and we value your feedback. Thank you for taking the time to tell us about your experience. We will forward your comments onto our product engineering team.
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