The PetSafe® Anti-Bark Spray Collar™ Basic Spray Bark Control is simple to operate. When the sound of your dog's bark triggers the microphone, a burst of spray is emitted which dogs find unpleasant. While not harmful, it is a sufficient deterrent to excessive barking.
I first bought this product 2 years ago to help with my dogs barking when my husband and I aren't home. I was thinking that since my dog is older, I didn't want to get the shock one to scare her. Then all of a sudden the battery life was terrible and the spray mechanism wouldn't spray as much as before. I have received a few complaints about her barking during the day now I have to break down and get the shock to make sure that she doesn't disturb my fellow neighbours. Really wish that this worked because I feel bad using anything else but I can't get evicted because of her that would really stink.
We are so sorry to hear that your Anti-Bark Spray Collar™ is no longer working correctly, Tara. We realize how frustrating that can be.
With the spray being decreased, the spray nozzle may need to be cleaned. The nozzle can be cleaning with a damp, warm rag and this should resolve any buildup that may have collected over the past couple years.
If this does not remedy the issue, please give us a call! We would love to collect a bit more information and see what additional troubleshooting we can recommend.
I have a 4 yr old chihuahua and she has anxiety that causes her to bark constantly when we leave the house. I bought the 79.00 model of the citronella bark collar and it worked like a charm for 2 months. After the 2 months is just stopped working one day, replaced the battery, and spray (obviously) but nothing worked. Went back and bought the more expensive version and it just didn't work right out the box...took it back to get the same model of the first one we bought in hopes that it wouldn't just stop working like the first time but of course your bark collar just stopped working. I changed the battery and refilled it to the point where it sprayed back at me it was so full. I then bought your shock collar that is just ineffective.. it just made her bark more. You guys need to make a more consistent product that works consistently. The cheaper spray model works wonders if it doesn't stop working out of no where. I have probably spent more than 400.00$ on your products in less than 6months because this is the ONLY bark collar company. Im going nuts, i'm about to get her voice box removed.
Hello Kaleena! We're sorry to hear you've had some trouble with your bark control collars. We understand how upsetting this can be and want to help.
You may find it helpful to know we offer a warranty on all of our products. To learn more about the warranty and troubleshooting for your units, please feel free to reach out to us directly.
I bought this product for my 1.5 year old cockapoo who anxiously barks at every random noise and everyone. He is a very anxious dog and this contributes to the barking. Aside from the barking he is such a good little guy. I was excited to try this product as I have been in desperate need of some relief form the sporadic bouts of barking that tend to startle me to no end.
I brought the product home, read the entire guide, fit the collar on my dog as instructed and then prepared the product EXACTLY as stated. Once filled, I placed the collar around his neck and turned the switch to the "on" position. That's when the device gave off two sprays while my dog was doing nothing but standing still. A few minutes later I went to check that the collar was still in a good position and it sprayed AGAIN. My dog didn't even bark.
At this point in time, my dog was terrified having been sprayed now 3 times for no reason. I carried him to the couch (he refused to move). When I finally got him to move, he jumped off the couch and the device once again sprayed him TWO TIMES (again he didn't bark). After this I decided to take the collar off.
Does your company understand the repercussions of negatively reinforcing the wrong behaviour? It's been three hours since my dog has had the collar on and he won't move. Why? Because he's afraid to. He's been sprayed 5 times for doing nothing other than walking, standing and jumping. He now associates the spray with regular movement and he isn't even wearing the device anymore. What a horrible malfunctioning product. You would think when you are dealing with such sensitive issues you would put more care and consideration in to product design. I'm convinced by how much he dislikes the spray that with a properly functioning product, it might actually be a deterrent.........but not when it's constantly reinforcing the WRONG behaviour. I'm so disappointed and my poor dog is traumatized for no reason.
We're very sorry to hear that your Anti-Bark Spray Collar is not working properly! If you are noticing that the collar seems to be going off far too easily and even when your dog is not barking, be sure that the collar is fit snugly enough that it does not move or shift on your dog's neck when your dog moves around. Because the collar is activated by audio detected by the microphone on the back of the collar, if the collar is allowed to move around too much, it can rub against your dog's fur and create feedback in the microphone which can then cause it to activate when it should not. If the fit is snug enough that the collar stays stationary, but it still seems far too sensitive or activates randomly, please give us another call and we'll be more than happy to assist you with getting it working properly or, should troubleshooting fail, replaced under the warranty.
I have purchased approximately 10 of these collars over the last six years and have found that everyone has a problem with refilling the gas after a few months, hence the purchase of so many. Is it possible to replace the refill jet?
> PetSafe Response: Hello Susan, we'll contact you directly to see if we can help find a solution for you to have this working again very soon. Although the refill valve is not available as a spare part, sometimes the small black rubber O ring can go missing which is essential to refilling. Thanks for taking the time to leave your feedback.
We have a Labrador that would bark when we left him alone so we bought a pet safe anti bark spray collar well we are amazed he has completely stopped barking now I was sceptic when I bought it but it is definitely worth its money I would recommend it
> PetSafe Response: Hi Melissa, wow what a fantastic review! Thank you so much for taking the time to post this. We love the Basic Spray Bark Control Collar too are so happy it has helped to stop your very own bark machine! Now you still have a fantastic dog just a little quieter, win win win :)
My Irish Water Spaniel has always been afraid of confrontation which meant if someone came towards us while we were out walking her she would bark and bark (in her mind to stop anyone approaching her). This was worrying if the approaching people are either afraid of dogs or were children. We tried everything including expensive personal dog trainer. We tried the Petsafe citronella collar and got immediate results so have used it in conjunction with training command (either a ssssh or NO or baaahh at the first signs of a bark) and now we only the carry the collar in case - tucked in my pocket. Brilliant and safe product. Numerous people have asked us about it and we have recommended it to everyone.
> PetSafe Response: Hi Mary, what a wonderful review! We are thrilled that our Anti-Bark Spray Collar has proved so successful for you and your Irish Water Spaniel. It's just lovely to think you both have a renewed confidence and all because of our Anti-Bark Spray Collar. Thank you for your brilliant review and also for recommending our collar to others, it really means a lot to us :)
Brilliant device! Can you tell me if the barking device is okay for outdoors in the rain?
> PetSafe Response: Hi Adam, great question. The Bark Control Collar is splash-proof but not completely watertight. Whilst he's outside in light rain the collar should be okay. Just remember to remove it before letting your dog go for a swim.
My Chinese crested bitch was much quieter for a week then seemed to get used to the smell and either adjusts the pitch of her bark or she just ignores the citronella altogether until I get fed up of the smell. Am thinking of trying the ultrasonic next as she mostly barks at night when I am asleep and I am fed up now!
> PetSafe Response: Hi Carole, thanks for sharing your experience with the Anti-Bark Spray Collar. Each dog has a very different temperament and their unique personality means that some of the behavioural tools work better than others. The spray sounds like it's started to get your dog on the right track and it would be worth taking a look at the ultrasonic and vibration methods too. Let us know how you get on :)
Our golden retriever barks a lot, and he's got really loud voice, so our neighbours complained about it many times. We had tried many ways, methods - suggested by trainers, for months we worked on it really hard in vein. Later we had bought anti-bark collar with warning sound and shock. It worked on quite well, but we really didn't like it - seeing him getting the shock. We decided to try this citronella spray collar (PBC17-14135). This collar works :-). Our doggy doesn't bark much. If he does, he barks only once or twice in a row and then stops it. This is great for us, because previously every time he started to bark we could not make him stop the barking at all. I'd recommend this product to anybody, who's got the same issue. Thank you
> PetSafe Response: Hi Julia, that's a great real-life example of how you can try all the tools available to help improve your dog's behaviour before finding the one that works for them. We hope you continue to enjoy the benefits! Thanks for sharing with us :)
We live in an small apartment and our mini schnauzer had decided that the hallways and elevators were his: he would bark at anyone or any noise coming from outside our apartment. the first day we put the collar on him, he barked, she scared by the collar and started crying which got him sprayed: so we did a lot of turning off the collar and used treats for positif reinforcement. After that first day: amazing!!! Our dog does not bark at people anymore, we still continue with treats and wit the collar.
> PetSafe Response: Hi Laetitia, thanks for getting in touch and sharing your comments with us. It's great to hear that your schnauzer is reacting well to the collar! Thanks again :)
5/5 for the actual principle of the product as this is excellent. really works. instantly. i put 4/5 as I did have to get a replacement after 6 months but.... by the time of this our dogs were quieter and calmer by then. i took back to pets at home and they were really good. no quibbles - replacement given instantly. I would recommend this product. it isn't harmful to the dog and it does benefit them also. well worth the money. replacement batteries and spray available separately. easy to apply spray and batteries. ideal for a dog that barks a lot.
> PetSafe Response: Hi Sarah, we're delighted to hear your PetSafe Bark collar is working so well for you! We do offer a 3 year warranty on our products from the date of purchase and you can either email us or register it on this website. We hope you continue to enjoy the benefits of our collar and a quiet calmer dog! :)
I live in apartment near a public square. My miniature dachshund decided that the entire public square was his territory, and would bark at any 'threat' that entered it. All dogs and toddlers he considered a threat. He would bark and bark, getting himself more tense, and quickly this would lead to aggressive behaviour such as charging and snapping. I could never take him anywhere off leash. He would also sit on the bed and bark out the second story window to dogs below.
This product has changed our lives!!!!
When he gives ONE bark, he is sprayed, and immediately stops. Not only does this stop his barking, but by the immediate stop of barking it has also stopped all his other aggression problems. I can now have my dog walk off-leash beside me in my neighbourhood, at the beach, in a park with children…. basically anywhere!
There are very very few cons…
1) It's kind of big, but he doesn't seem to mind too much.
2) When there was construction outside, they were drilling into the brick walls of our apartment building. It was loud, and this seemed to set the collar off. (The solution was to let him have a bark day.)
Thank you Pet Safe for this AMAZING product!!!
> PetSafe Response: Hi Vivian, thanks for sharing your amazing story with us! Your miniature dachshund is a great example of how our Anti-Bark Spray Collar can change your dog's behaviour and improve his relationship with the world around him. Your feedback is very inspiring. Thanks again!
I was sceptical of this product at first, but the first time I saw my dogs reaction to being sprayed I was extremely impressed. It has been fantastic as a tool to use while still working on our dog's separation anxiety issues. One problem, though, is finding a replacement battery. Our local Safeway has batteries the same size, but they are only 3V not 6V. Searching online for model L1325F as shown on the battery that came with it produces no results either.
Can you help with locations where we can find replacements?
> PetSafe Response: Hi Malcolm, thanks for sharing our comments with us, it's great to hear when our products can help make a difference for your pet's lives. Please contact our Customer Care team who will be able to advise where you can purchase your battery from :)
Wow, my dog is the most loveable wonderful natured dog but the standard joke is he is real thick. If you give him a dog biscuit he will carry it around for an hour whist he works out what to do with it. This anti bark collar stopped him barking within an hour. He use to start barking in the garden and forget to stop! It is brilliant he can spend as much time in the garden as he wants without me having to go out every 5 minutes to stop him barking. If it works on him any dog can work it out,
> PetSafe Response: Hi Carol, your dog sounds like he has a great personality! We're so pleased to hear that within such a short space of time the Anti-Bark Spray Collar made a positive change to his behaviour. Thanks again for your feedback.
Miracle product... it stopped my rescue dog Border Collie x German Shepherd from barking at anything. Try it, the dog does not associate its owner with the spray (i.e.being given something bad) so the collar is a perfect tool to help everyone calm down.
> PetSafe Response: We get lots of feedback how great this product is, thank you Victoria for taking the time to tell us about your Rescue Dog and how well it works for you both.
I have a miniature Pinscher. She is a rescue, has lots of anxiety and is aggressive. We tried to positive reinforcement train her, keep her quiet with the gentle lead, remove her from distractions, lots of exercise and training - still relentless barking. It got so bad that I got a warning from my landlord to solve the problem or legal action would be taken. As we're flying out for the holidays, I was exceptionally nervous at having her in the cabin with the other passengers. After looking online I decided to get this collar. I had to pull on the spring for it to reach the battery and get the light to turn on, got it to connect. We saw immediate results! She has not barked in a few days and all her old triggers don't elicit the slightest bark. I am soooooo relieved and way less stressed out. Totally worth every last penny!!!
> PetSafe Response: Zivi thank you for sharing your experience with your miniature Pinscher. You both sound so much happier and relieved now she's able to learn to curb her barking. Thanks again for your story :-)
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