The Drinkwell® 360 Stainless Steel Pet Fountain provides 3.8 litres of fresh, filtered water to your pet. Multiple free-falling streams of water entice your pet to drink more and continually aerate the water with healthful oxygen. A charcoal filter removes bad tastes and odours, giving your pet the best way to stay hydrated. The fountain’s multiple streams and circular design allows pets to drink from any angle and is great for multiple pet households. Stainless steel is the #1 material recommended by vets for the most hygienic pet dishes.
Pet Fountains filter and continuously circulate the water to prevent bacteria growth and keep the water much cleaner and fresh-tasting than standing bowl water.
Drinking enough water is important for your pet’s overall health. Your pet needs 70ml of water per 1kg of body weight every day. Keeping your pet properly hydrated:
• Helps prevent urinary and kidney diseases
• Speeds recovery time for sick or injured pets
• Helps the body with temperature regulation and fat metabolism
I needed to replace the rubber gasket, but didn't need any other parts. Still, I would have bought the parts package if it was available in Canada - the cost plus shipping etc from US was almost the same as buying a new fountain. So I decided to buy a new fountain, and found the only part missing in the new fountain - was the rubber gasket. So, I'm still using the same original rubber gasket, and expecting it to break any time now (it's cracked and losing shape). I treat it with kid gloves when I disassemble and clean the fountain - but it won't last forever. I'm not buying a third fountain just to replace one part, so I guess I'll try another brand of fountain. One where the parts are available in Canada. It's too bad - I liked the fountain, and more to the point, my cats love it.
Thank you for taking a moment to share your feedback, Brenda! We hate to hear you have had such a tough time locating this gasket for your fountain and we know this must be frustrating.
Please know we can absolutely send this part to you at no cost under your warranty since it is missing from your new fountain. When you can, please reach out to our PetSafe Customer Care Team via phone for further assistance. Our hours of operation are from 8a.m.- 8p.m. Eastern time Monday to Friday. We are also available from 9a.m.- 5p.m. Eastern time on Saturday.
I have bought three fountains in the past 6 years. The first was the platinum fountain the second was another platinum fountain the third was the the 360 stainless steel fountain. My first fountain was in perfect condition but the pump wore out.I called customer service Canada and was told I'd have to order a pump from the US. I looked all over trying to find a pump in Canada that I could use in the fountain but to no avail.I called the US Pet Safe and found that to get a new pump would cost as much as buying a new fountain what with the change in money and shipping costs.
I then bought the 360 stainless model and after one and a half years the pump quit working. I then bought another platinum fountain so I could use the pump on the stainless fountain. This pump now has wires not connecting in the pump housing causing the pump to turn off and on . SO now I have two perfectly fine fountains one of which has never been used but no pump. I will not be paying the price of a new fountain to get a pump from the US therefore my 3 dogs and 5 cats will not be getting the benifit of the filtered flowing water they have come to love. If you can't supply parts in Canada for the products that you sell in Canada then don't sell these products in Canada!! Many people ask how I like the fountains but I tell them not to buy them because you can't
afford the replacement parts. Totaĺ waste of money and who can afford to waste money? At least put a message on the box saying replacement parts not sold in Canada .Buy at own risk. At $130.00 + taxes I doubt anyone would take a chance on buying.
Thank you for taking the time to leave a review, Carol. We are terribly sorry to hear of the issues you've had with those pumps.
When properly maintained, these pumps should be lasting much longer than you've described. To keep everything working, we recommend to disassemble the pump for cleaning, twice a month. This process is demonstrated in this brief video: https://www.youtube.com/embed/4wkxV0OEc2g
Additionally, we do include a one year warranty with our products, and we're always happy to help with troubleshooting.
Feel free to give us a call if you are ever in need of assistance!
I bought this fountain back in 2011 in hopes of breaking my cats habit with wanting to drink out of the tub tap and get her drink more water. Well it’s 2018 and the motor finally died. That’s way longer than the one year I got out of a plastic cheaper version. This fountain is great! Easy to clean and you can control the flow of water which is great since my cat only likes a trickle of water!! I will definitely be buying this fountain again!! It’s definitely worth the money!
Great fountain, had it for 4 years and the cats love it. Now I need to replace the rubber gasket that goes around the filter housing. Why are they not available for ordering here? I was on the American site and cannot enter a Canadian address for shipping. This would be a shame after spending this amount of money on a product where I cannot get replacement parts.
> PetSafe Response: Dear Rett, thank you for getting in touch and submitting your feedback to us online. It sounds as though the part you need may be the tube holder (rubber gasket). You can purchase the Kit that contains this part through our Customer Care, Amanda will be in touch with you shortly. If you need anything further, please call our Customer Care team. We look forward to hearing from you, Rett!
We've had a drinkwell stainless steel fountain for more than 3 years. We have a cat that only drinks running water. The fountain ensures that she drinks a healthy amount of water, without the need for constantly turning faucets on for her. I was disappointed that many of the parts are plastic. I normally don't expose food or drink to plastics. I have a refillable filter that I use with charcoal and Angel hair. The pump lasted for more than 3 years. The steel parts were still in perfect condition but because the plastic parts were in rough shape, we decided to replace the whole thing. The new pump broke after 1 week but it wasn't the motor, it was a plastic part that was probably defective. I called Petsafe and the customer service is absolutely wonderful. They sent a new pump immediately. I also ordered a second pump and set of plastic parts to keep as a backup. The prices for these parts were quite reasonable.
> PetSafe Response: We appreciate your feedback Danielle and are pleased that you love the fountain, and were able to resolve the issues you'd had. If you need any further support please contact our Canada Customer Care team.
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