The Electronic SmartDoor™ Pet Door gives your pet a key to the house so he can come and go as he pleases. Using radio-frequency technology, the pet door reads the unique signal of a SmartKey™ worn on your pet's collar and triggers the battery power-driven flap to unlock. When the pet door no longer senses your pet's SmartKey™ Collar Key, the flap automatically locks back into place. The SmartDoor™ can detect up to 5 programmed SmartKey™ Collar Keys and also operates in 2 other modes, fully locked mode and unlocked mode. Locked mode does not allow entry or exit for any pet and unlocked mode allows entry and exit for all pets.
Small children can pass through door. Read entire statement.
The SmartDoor™ Pet Door can detect up to 5 programmed SmartKey™ Collar Keys and also operates in two other modes: fully locked mode and unlocked mode. Locked mode does not allow entry or exit for any pet and unlocked mode allows entry and exit for all pets.
How Electronic Doors work
The door reads the unique signal of the key on your pet's collar and triggers the flap to unlock. When the door no longer senses your pet's key, the flap automatically locks back into place. Each key is programmed to only let that pet use the door, so other pets or stray animals can't use the pet door.
I am on my 3rd house where I have installed this door. My dogs love it, and I love the safety and convenience. There was definitely a learning curve..... I set the door too low once and the big dogs blew the door right off it's hinges!
Petsafe is number 1 for customer care. They have always been awesome to me!
This is our second door. I purchased one of these doors a couple years ago, but it took me a year to get it installed. Installed it in the spring of 2017. We went away to Jamaica in Sept 2017, when we got home the door hinges were broken off, the door was gone. Picked up another one as we thought, maybe the door was locked somehow and the dogs decided to go thru it anyway. Picked up another one in Oct 2017, it is now Feb 2018 and the door is broken again. Dealing with customer service was fantastic, very helpful. They are sending us out a new door that has a warranty until Oct 2018, which is great, EXCEPT I know I’ll have to replace it again. The problem is the plastic “teeth”, they should be metal, I believe. I will not spend the money on this kind of dog door again, unless the change the hinge/teeth.
We want to thank you for taking the time to leave your review. We're sorry to hear you have needed to replace your door so often; we understand how upsetting this can be.
We value the feedback you have provided and it will be passed along to our design team for further review and consideration.
If you need any assistance with your pet door, please reach out to us again. We are always happy to help!
You're browsing our international site. Would you like to visit our US site?