Technologically advanced yet simple to operate, the microchip Petporte smart flap® Cat Flap reads your cat’s microchip to allow entry to your home, without the need for a collar. Extensive testing and development, in conjunction with veterinary healthcare professionals, has helped revolutionise the lives of thousands of pet owners and their pets. This unit is Wall-Mount and Door-Mount compatible.
Small children can pass through the door. Read entire statement.
Your PetSafe® Microchip Cat Flap or Petporte smart flap® Microchip Cat Flap will only work if your cat has been fitted with a microchip.
At present, some older and non-standard microchips may not work with this cat flap. You can check to see if your cat’s embedded microchip will work by entering the number in the box below and clicking the "check" button.
You will find your cat’s microchip number on your microchip registration form which will have been issued to you by your vet.
Please note that chips with 10 digits, lettered characters, and those starting with 977xxxxxxxxxxxx and 98514xxxxxxxxxx are not currently compatible with the cat flap.
Test the Petporte smart flap® Cat Flap before installing into any material. While the Petporte smart flap® Cat Flap can be installed into a metal door, it is highly recommended to test the cat flap functionality prior to installation. The cat flap will not function properly when installed in some metal doors due to potential interference with the cat flap’s R.F.I.D. microchip reader. To test functionality, hold the assembled and programmed Petporte smart flap® Cat Flap up to the metal door and bring your cat up to porch. If the lock releases, the door will function properly when installed.
I was checking site to see if there were any new updates to the petporte catflap... and I noticed some low feedback scores which has prompted me to write in.
I have used this cat flap, original and updated versions without absolutely NO problems! Flaps have worked correctly as programmed. I have nothing but praise for this cat flap and, no, I am not an employee!
> PetSafe Response: Thank you Margaret for your comments on our Petporte! It's great to hear that your flap is working perfectly for you, that you are happy with it and always have been. Should you need any help or support in the future, you know where to find us. Thanks again for your review.
The flap keeps staying open.
> PetSafe Response: Hi Hazel, we're sorry to hear you're having troubleshooting issues with your Petporte smart flap® Microchip Cat Flap. We have a fix for you and have reached out to directly to see if we can fix the flap together. It sounds as though the lock return time may have to be extended in your case. Let's get this back up and running again for you :)
Due to just moving into our new home and having every cat on the street coming into our house, we needed a microchip cat flap to ease our own fur family of intruders. We invested in this particular cat flap, and whilst for the first couple of week it worked brilliant, it now sticks down on green so again other cats can come into our home- I've even had to get up in the night due to cats fighting in the kitchen because the flap had stuck down and let others in!!! I'm always having to reset it as well. There's no obstruction, and it's clean so not as if it's in a state. Very disappointed after paying a air whack. Wouldn't recommend im afraid.
> PetSafe Response: Hi Lianne, thanks for your feedback on the Petporte cat flap. We're sorry to hear you have intruder cats come in to your house! That must be quite stressful for you and your cats. We have reached out to you directly to see if we have a solution for you, so that you and your cats can have peace again. We hope it is a small issue that is easily fixable :)
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