With its advanced selective entry technology, our PetSafe® Microchip Cat Flap has been designed to allow your cat easy access to the outside world whilst keeping other troublesome cats and animals out of your house.
Using radio frequency identification (RFID) technology, the PetSafe® Microchip Cat Flap works by reading your cat’s unique microchip ID without the need for a collar or accessory. When your cat approaches the cat flap, the flap will respond by allowing only your cat to enter. The cat flap will remain locked and deny access to cats that are not programmed, wild animals, pests and strays.
The cat flap is also designed with a convenient Manual 4-Way lock that allows you to control the access of your programmed cats.
The PetSafe® Microchip Cat Flap reads the most common type of microchip implanted in cats – FDX-B (15-digit). If you are not sure what type of microchip your cat has, try our microchip compatibility checker, and enter your cat’s microchip ID to verify that your microchip is compatible.
Your PetSafe® Microchip Cat Flap or Petporte smart flap® Microchip Cat Flap will only work if your cat has been fitted with a microchip.
At present, some older and non-standard microchips may not work with this cat flap. You can check to see if your cat’s embedded microchip will work by entering the number in the box below and clicking the "check" button.
You will find your cat’s microchip number on your microchip registration form which will have been issued to you by your vet.
Please note that chips with 10 digits, lettered characters, and those starting with 977xxxxxxxxxxxx and 98514xxxxxxxxxx are not currently compatible with the cat flap.
Having fitted the flap in the door it was very difficult to program it for the cat. The cat was afraid of the new door and the programming only allows about 30 seconds to do it while you hang onto the cat to stop it wandering off and after a few tries the cat was terrified. The operating instructions run to many different combinations of buttons, flashing lights and timers and without the book on your knee all the time it is impossible to remember how to do anything. And without the cat to hand it is impossible to know whether or not the device is working at all.
Having programmed the flap to the cat it didn't work and wouldn't let the cat in. With some help from customer services this was diagnosed as a displaced spring. This 'spring' is a tiny piece of very thin bent wire and to position it you need to lie flat on the floor with a pair of tweezers while your other half holds a torch. The spring fell out several times over the following few weeks and each time the cat was locked out until I came home in the evening to repair the flap again.
The flap mechanics consist of several tiny pieces of flimsy plastic and if the cat dashes vigorously through the flap they fall apart locking the flap until you have laid on the floor again for half an hour or so with a torch and tweezers and tried to guess how the bits fit together.
The latch on the flap to prevent it opening is a tiny piece of green plastic at one bottom corner of the door. If a large cat presses firmly against the door it just opens and lets the cat in. How do I know this? I awoke one morning to find a large black and white cat in my bedroom having forced its way through the flap. Useful stuff eh?
After less than 18 months it stopped recognising the cat's microchip altogether. I got the vet to check that the cat's chip was still working (it is) so the expensive cat flap is now only fit for the bin. What a waste of time and money! I gave it 1 star because you can't give it zero.
Dear R. Adamson,
Thank you for your review.
We are sorry the Petporte - another type then where this review is placed - has given you some troubles.
As you mention it was only 18 months old when it stopped working, you are well within the 36 months warranty we give on our products.
Please contact our Customer Care, using the indicated ways on this website, for a warranty replacement.
PetSafe Customer Care.
We bought this catflap because we have two cats and have just bought a new kitten. We still wanted the two cats to be able to go in and out whilst keeping the kitten in. Our kittens never go out until they are fully vaccinated, neutered &/or spayed so it is very important they stay in. Unfortunately there is no way as far as we can see to program this catflap to keep the kitten in. I asked it to learn the kitten whilst in the locked position but the only way this works is to let everybody out but limit who comes in. Which of course is no use at all. We had a safeguard catflap before which worked perfectly well but we bought this in a pet shop which only sold this one. My husband paid the same amount for this as we did for the last one, but this one does not seem worth it.
Thank you for the review.
I'm sorry you were not informed, by the pet shop where you bought the microchip cat flap, that it only would be able to check and release the flap on incoming cats whose microchip was programmed in the system.
PetSafe Customer Care.
Bought just before Christmas. Took a while for my cat to get used to the clicking sounds so he could go in and out. For whatever reason, when on the two way system, it locks so only our cat can get out but isn’t locking from the outside so any cat can get in and is then stuck. Yet it locks it we have the out only option on, Having issues with the same cat and I just don’t understand why it isn’t locking on the outside.
Sorry to see there seem to be some problems with your Microchip Catflap.
To be able to best help you, please contact our Customer Care, either by sending us an e-mail to email@example.com or calling to 0 800 046 1414 (UK), 1 800 81 43 02 (ROI) or 00800 1818 2020 (EU).
PetSafe Customer Care
We are having some problems with a male cat in street so we bought the Microchip Flap
After fitting we have trouble getting our cat to use it. But the problem cat is clever and knows how to get in
He puts claws into the plastic pulls it and sticks his head under it and he s in Last week he got in when I was
out went upstairs to our bedroom and attacked my wife who now has bite and deep scratch marks
so our problem still exists after spending £85 to stop it
Yours Not Happy
Bought this flap from our local pets at home store - it works amazing for two of our three cats, but one cat (typically the one who goes out the most) it doesn’t pick up until she’s really having a fight with the flap or practically her whole body is in the tiny bit of tunnel.
It seems her microchip (which was fitted a week ago) May be further down her back than the others ? Annoying to say the least !!
I Would return if it didn’t work so well with the other two.
So, all in all a good flap but not good if the chip was inserted (or has travelled further than range)
Didn't work at first as our P.V.C door had a metal skin. Installed the adaptor plate and, bingo, the flap worked fine. We have a very happy
Took a while to fit, didn't work at first as we realised there was a metal skin in our PVC door. However, now we have fitted the adaptor, it works very well.
I have given only 4 stars, as it is early days, but as long as the batteries don't die when we're on holiday, I think it is brilliant....so does the cat
I tested this with my cat before I fitted it and all seemed well.
After taking what seemed like ages to fit it I now find that it will not open!
It lights up green which means it recognises a microchip is nearby but it simply will not unlock the catches.
£85 for nothing but hassle.
Thank you for your review of our Microchip Cat Flap, Tony. We are sorry to hear that the flap will not unlock for your cat. The issue may be metal interference especially when it was working fine away from the door. For that you would need an installation adaptor. Please also ensure to use good quality batteries and try taking them out and wait 30 minutes before reinserting them again so the flap can recalibrate. We have reached out to you to help you further so your flap will work fine in future. Thank you again for your comments.
Bought this to keep other cats out of the house. The read range of this product is only 100- 120mm so if your cats microchip has migrated slightly or is further than 120 mm from the flap , it won't open the door. Petsafe were very helpful until I suggested that they refunded me for it suffering a basic design flaw. Then they ignored me. There are better products on the market.
> PetSafe response:
Thank you for your review of the microchip cat flap. We are sorry to hear the read range is too short for your cat to be recognised. Metal in the door can also cause problems for the chip to be recognised and we recommend to use an installation adaptor in these cases as well as good quality batteries such as Duracell ultra. We advise going back directly to the seller for a refund. We have contacted you to see if there is anything we can help you with. Thank you again for your comments which we will pass on to our product engineers.
For nearly 7 years we owned the cat flap that operated by plug-in and the 3 cats happily used that, now we have had to replace it and apparently this supercedes our previous one - but at the moment they wont use it because of the loud clicking when the chip is read and there is no way to turn the sound off! Wondering if this was ever tested on real scaredy cats as ours are.
Thank you for your comments on our microchip catflap, Heather. We are sorry to hear that the clicking of the 2 locks scares your cats. The clicking should only come from the locks going down and then going up again when your cats' chips are recognised. Unfortunately, this clicking cannot be turned off. We hope your cats get used to the sound and will soon have no problem in using the flap. The product was tested on cats. We appreciate your comments on how your cats react to the clicking and we will pass your concerns on to our product engineers.
J'avais pas vue que en plus tu dotais tes chat d'une puce tu peut donc priver certains chats de sortir si besoin GENIAL
sa me semble super comme chatières j'adopte vonlontié
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