The 4-Way Locking Deluxe Cat Flap is the best way to give your cat more freedom or control her access to your home. The 4-way lock offers the ultimate in flexibility. Set the door to open, closed, in only or out only. Available in white, woodgrain and grey.
Small children can pass through the door. Read entire statement.
Having purchased this locally due to it being late around christmas when our old pet door (having given us many years or excellent use) decided to no-longer function due to wear and tear and we did not have time to order parts we chose the only one we could get the Deluxe. Only let down despite having a draft guard the magnet retaining the door opening and closing when unlocked is not man enough to keep the flap from constantly knocking open cloded in the wind. A situation that causes some annoyance and makes stressed cats unsettled, we thought having a magnetic strip alround the clear door opening would have been better with the draft guard as extra but apparently not so. Something we will have to live with as fitted and rediculas to remove. Perhaps a review on design?
> PetSafe response: Thank you for your comments Ingrid on our Staywell® Manual 4-Way Locking Deluxe Cat Flap. We're sorry that you had to replace the classic flap over Christmas and that you prefer the classic model with the magnetic strip around the flap. The deluxe model with the U-shape draft excluder should keep the wind out for this model. We will pass your concerns and suggestions regarding the design on to our product developers and we will contact you to see if we can help you in any other way.
I've always bought Staywell cat flaps in the past but never had one with such a flimsy mechanism before. My cat just pushes his way through the locked cat flap on the left hand side as the lock only holds the bottom right hand corner. Just not fit for purpose and definitely not "4-Way Locking" as advertised. I have to block the flap each night with various heavy items to stop my cat escaping. Unfortunately I'm not able to replace easily as spent £200 having custom glass fitted to fit this model specifically. Extremely disappointed in this product and would definitely not recommend.
> PetSafe Response: Hi Mike, thank you for taking the time to share your experience with us. We're sorry to hear your cat has figured out how to force his way in through the flap. We'll gladly pass this issue on to our engineers to make future improvements to our products. We've taken feedback on board from our customers and as a result our latest Microchip Cat Flap (PPA19-16145) has a dual-lock to prevent this from happening. It can also be retro-fitted into your existing cat flap cut-out (with small adjustments). If you'd like more information, please contact our Customer Care team who will be more than happy to help.
We've had 2 of these put into new double glazed doors. We were mystified as to how the cats were still getting out of the locked flap! The lock is on one side only so the cats simply force their way through on the other side. I thought we had inventive cats but a Google around shows this is not an uncommon problem. As the design stands they are useless. We have to put something in front of the flap at night once they are in or they just go walkabout again. Needs something to secure both sides.
> PetSafe Response: Hi Sarah, thank you for your comments. We're sorry to hear your cats have figured out how to force their way through the flap. We'll gladly pass this issue on to our engineers to make future improvements to our products. We have made improvements to our latest Microchip Cat Flap (PPA19-16145) which now has a dual-lock to prevent this from happening. It can also be retro-fitted into your existing cat flap cut-out (with small adjustments). If you'd like more information, please contact our Customer Care team who will be more than happy to help.
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