The 4-Way Locking Deluxe Cat Flap is the best way to give your cat more freedom or control her access to your home. The 4-way lock offers the ultimate in flexibility. Set the door to open, closed, in only or out only. Available in white, woodgrain and grey.
Small children can pass through the door. Read entire statement.
Having purchased this locally due to it being late around christmas when our old pet door (having given us many years or excellent use) decided to no-longer function due to wear and tear and we did not have time to order parts we chose the only one we could get the Deluxe. Only let down despite having a draft guard the magnet retaining the door opening and closing when unlocked is not man enough to keep the flap from constantly knocking open cloded in the wind. A situation that causes some annoyance and makes stressed cats unsettled, we thought having a magnetic strip alround the clear door opening would have been better with the draft guard as extra but apparently not so. Something we will have to live with as fitted and rediculas to remove. Perhaps a review on design?
> PetSafe response: Thank you for your comments Ingrid on our Staywell® Manual 4-Way Locking Deluxe Cat Flap. We're sorry that you had to replace the classic flap over Christmas and that you prefer the classic model with the magnetic strip around the flap. The deluxe model with the U-shape draft excluder should keep the wind out for this model. We will pass your concerns and suggestions regarding the design on to our product developers and we will contact you to see if we can help you in any other way.
I've always bought Staywell cat flaps in the past but never had one with such a flimsy mechanism before. My cat just pushes his way through the locked cat flap on the left hand side as the lock only holds the bottom right hand corner. Just not fit for purpose and definitely not "4-Way Locking" as advertised. I have to block the flap each night with various heavy items to stop my cat escaping. Unfortunately I'm not able to replace easily as spent £200 having custom glass fitted to fit this model specifically. Extremely disappointed in this product and would definitely not recommend.
> PetSafe Response: Hi Mike, thank you for taking the time to share your experience with us. We're sorry to hear your cat has figured out how to force his way in through the flap. We'll gladly pass this issue on to our engineers to make future improvements to our products. We've taken feedback on board from our customers and as a result our latest Microchip Cat Flap (PPA19-16145) has a dual-lock to prevent this from happening. It can also be retro-fitted into your existing cat flap cut-out (with small adjustments). If you'd like more information, please contact our Customer Care team who will be more than happy to help.
We've had 2 of these put into new double glazed doors. We were mystified as to how the cats were still getting out of the locked flap! The lock is on one side only so the cats simply force their way through on the other side. I thought we had inventive cats but a Google around shows this is not an uncommon problem. As the design stands they are useless. We have to put something in front of the flap at night once they are in or they just go walkabout again. Needs something to secure both sides.
> PetSafe Response: Hi Sarah, thank you for your comments. We're sorry to hear your cats have figured out how to force their way through the flap. We'll gladly pass this issue on to our engineers to make future improvements to our products. We have made improvements to our latest Microchip Cat Flap (PPA19-16145) which now has a dual-lock to prevent this from happening. It can also be retro-fitted into your existing cat flap cut-out (with small adjustments). If you'd like more information, please contact our Customer Care team who will be more than happy to help.
When the flap is on 'in only' one of our cats simply pushes hard on it and the flap bends and pops open over the top of the red lock. Then the cats can't get back in because the flap is on the outside of the lock, making it 'out only' - they haven't discovered how to push it hard to get in. One of our previous cats simply pushed hard on the flap and broke it to get out.
> PetSafe Response: Hello, thank you for your comments and feedback. I'm sorry to hear that your cat pushes so hard on the door that the flap opens and then your cat is locked out. We've contacted you directly and advised you further to see if we can help the situation so that you will soon have a functioning flap again, and we have also passed your concerns on to our engineers and product designers to make improvements. Thanks again.
Easy to fit and mechanism works well. The flap itself is difficult to keep clean and should be made out of stronger material, and it needs to have at least locks rather than just one, as my cat was easily able to push it open and crack the door when in the locked position, so it is now unusable and I am in the position of having to buy a new catflap and pay to have it fitted, as I need a stronger option. Bought from Pets at Home at Stafford, who said "yeah that can happen" when I brought it to their attention. Have had it less than a year so not particularly impressed.
> PetSafe Response: Hi Katie, thanks for your review. We're sorry to hear that the door has cracked and that you're considering buying a new cat flap. We do have a selection of spare parts available for this cat flap, such as the see-through flap and the U-shape frame in our 'Accessories > Pet Door' section of the website. We'll pass your concerns about the locks on to our product engineers and contact you directly to see how we can help. Thanks again for your review.
We have also had a diagonal crack appear, which I now know to be caused by our cat trying to get out when it is locked. I think she pushes it to get out and because one side isn't secured, it moves and she keeps pushing and pulling on that side, causing stress diagonally across the flap. She finally managed to break the whole thing last night and escaped! I think if the red locking mechanism was centrally placed, rather than to the side, it might put less stress on the flap. What do you think Petsafe? It does seem to be a design flaw.
> PetSafe Response: Hiya Tracy, we're happy to hear you like the product and it's unfortunately your cat has broken the flap and escaped. We hope your cat is okay! I believe my colleague has already reached out to you and offered you a solution. We will also pass your ideas regarding the location of the red lock on to our engineers as we are always happy to hear from customers directly and make improvements to our products. Thank you for your review and we hope your cat will soon be able to use the flap again.
This cat flap has lasted my 6.3kg cat a good 2 years which is great and it has done a fantastic job for me so i definitely recommend it. It's easy to clean with warm soapy water and I've never had a problem with it until now. However I, like a previous reviewer, have found a large crack in the door of the cat flap, from bottom left to top right, and it is so bad it must be replaced now. Please can someone get back to me to explain how I can order a replacement part, namely the door itself, so I don't have to purchase the entire product again? I look forward to a speedy response!
> PetSafe Response: Hi Rachel, thank you for taking the time to leave us your feedback on this product. We have a range of replacement parts on our website under Accessories > Pet Doors that should help you find what you need. If these aren't what you're looking for, please feel free to contact our Customer Care team who can help you further. Thanks again.
Things I LOVE:
1. The closing system with the little magnet at the bottom. It keeps the flaps secure even when it's blowing a gale outside
2. Locking system works really well
3. It's easy to buy a replacement flap and just slot it in.
Things I'm less happy about:
With our collection of active and quite powerful cats we've now had our second flap crack. The lock is secure, but since it locks in the bottom right corner only, the flap can crack diagonally bottom left to top right. A flap lasts about 2 years in our house, apparently. And the material does not respond well to superglue.
Plus a tip: Don't try to be clever and stick the flap in the dishwasher for cleaning. It comes out a cloudy yellow colour.
It's still the best cat flap we have ever had.
> PetSafe Response: Thanks K for giving us your feedback. We love this product too and it certainly sounds as though it works in your household!
A good solid catflap that works exactly as you'd expect. However, after I'd installed it I decided to remove an installation sticker on the inside of the catflap. It was stuck on wonky and I knew it'd attract dirt/cat hair etc.. This has left a horrendous mess on the top edge of the catflap and I can't even blame the cats for it! I find it somewhat baffling that an installation sticker would be stuck down with what appears to be a tamper-evident adhesive.
> PetSafe Response: Hi Will, thanks for your feedback on the Deluxe Cat Flap. I'll share it with the product team and they can review the issue you've had with the sticker. If there's anything we can do to help please contact our Customer Service team.
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